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Multacom Corporation

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Multacom AUP

ACCEPTABLE USE POLICY

This Acceptable Use Policy document, including the following list of Prohibited Activities, is an integral part of your Hosting Agreement with Multacom Corporation. If you engage in any of the activities prohibited by this AUP document Multacom Corporation may suspend or terminate your account.

Multacom Corporation's Acceptable Use Policy (the "Policy") for Multacom Corporation Services is designed to help protect Multacom Corporation, Multacom Corporation's customers and the Internet community in general from irresponsible or, in some cases, illegal activities. The Policy is a non-exclusive list of the actions prohibited by Multacom Corporation. Multacom Corporation reserves the right to modify the Policy at any time, effective upon posting at http://multacom.com/legal/aup.htm.


A. Modification.

Mulacom Corporation reserves the right to modify this Policy at anytime. The modification or modified policy will be effective immediately upon posting at http://multacom.com/legal.html

B. Violations.

Any violation will result in immediate suspension, termination and/or compensations awarded to Multacom for damages caused by these violations as detailed in this Policy. You shall remain solely liable and responsible for your use of the Multacom Services and any all content that you display, upload, download, or transmit through the use of the Multacom Services. Multacom will be the sole arbiter as to what constitutes a violation of this policy.  There shall be no refund for any account which violates the AUP. In the event of an AUP violation, any and all materials if necessary will be provided to the proper authorities should charges need to be placed for any infraction of local, federal or international law.

C. Illegal Use.

You may use Multacom's Services for lawful purposes only. Transmission, distribution, sale, or storage of any material that violates any law, regulation or this Policy is strictly prohibited. This includes, without limitation: any copyrighted material regardless of copyright location; trademarks; patent; trade secrets, material that obscene, defamatory, constitutes an illegal threat or violates export control laws. Examples of unacceptable content or links include: pirated software, hacker programs or archives, Warez sites, copyrighted music, mp3s and any other form of media deemed worthy to fall under this section by the System Administrators and/or Management staff. Multacom Corporation reserves the right to restrict, prohibit, or remove any content that it determines in its sole discretion to be harmful to the server, networks, equipment, reputation, customer or any other third party.

D. E-mail.

The sending of any form of Unsolicited Bulk Email through Multacom Corporation's servers is prohibited. Likewise, the sending of UBE from another service provider advertizing a web site, email address or utilizing any resource hosted on Multacom Corporation's servers, is prohibited. Multacom Corporation accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.

Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by Multacom Corporation customers must be Closed-loop ("Confirmed Opt-in"). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to from any Multacom Corporation-hosted domain, or referencing any Multacom Corporation account, is prohibited.

Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, denial of service attacks is prohibited.

Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org is not permitted and will cause immediate termination of serivces.

Multacom will be the sole arbiter as to what constitutes a violation of this provision. Any violation of this provision will result in immediate termination of your account.

E. Server Resources. 

Multacom allows acceptable usage of our CPU and server resources for those accounts which do not harm server performance or network integrity.  Any misuse of these resources or use of massive amounts of the resources as determined by the System Administrators shall result in suspension of the account.  Server misuse includes overuse of the CPU or server resources due to: excessive server hits, hit flooding, bandwidth over-usage, bandwidth flooding, corrupt scripts, malformed or excessive content, along with any other items for which system administrators deem a misuse of server resources.

F. General Scripts/CGI-scripts.

General Scripting/CGI-script sharing among domains not hosted by Multacom is strictly prohibited. Any General Scripting/CGI-script considered to be harming system performance or network integrity will be shut down without prior notice.

G. System and Network Security.

Any form of violation of Multacom's, or any third party's server, system, or network security through the use of Multacom Services are prohibited and may result in criminal or civil liability. Multacom may investigate such incidents and cooperate with the proper law enforcement authorities if a criminal violation is suspected. This includes, without limitation: (1) distributing or hosting content, destructive or harmful content including, without limitation, viruses, Trojan Horses, worms, time bombs, eggdrops, cancel bots or any computer programming routines that may damage or interfere with any system, program, data or personal information; (2) any form of hacking or unauthorized access, which includes, without limitation, use probing, or scanning of systems security or authentication measures, data or traffic; (3) interference with service to any user, host, or network including any form of attempts to overload a system, any form of system attacks, or forgery which can come from any kind of program/script/command or messages of any kind designed to interfere with a user's terminal session, via any means, locally or by internet; (4) any form of interception which includes, without limitation, unauthorized monitoring of data or traffic on any network, server or system without express authorization from the owner; (5) any form of avoidance of system restriction; (6) and any form of failure to safeguard accounts which includes, without limitation, failure to prevent unauthorized access by giving away passwords.

H. Fraud Content.

Offering or distributing any fraudulent goods, services, schemes or promotions (e.g. - make money fast schemes, chain-letters, pyramid schemes), or submitting false data on any sign-up form, contract or online application through registration, or any fraudulent use of information obtained through the use of Multacom Services, including, without limitation, use of credit card numbers, phone numbers, e-mail addresses, or home addresses is strictly prohibited.

Multacom TOS

Term/Termination

a. The initial term of this Agreement shall be as set forth in the Order Form (the "Initial Term"). The Initial Term shall begin upon commencement of the Services to Customer. After the Initial Term, this Agreement shall automatically renew. ADDITIONALLY AFTER THE INITIAL TERM, YOU ACKNOWLEDGE,AGREE AND AUTHORIZE Multacom Corporation TO AUTOMATICALLY BILL AND/OR CHARGE ON YOUR CREDIT CARD FOR SUCCESSIVE TERMS OF EQUAL LENGTH AS THE INITIAL TERM, UNLESS TERMINATED OR CANCELLED BY EITHER PARTY AS PROVIDED IN THIS SECTION. The Initial Term and all successive renewal periods shall be referred to, collectively, as the "Term."

b. This Agreement may be terminated

i. by either party by giving the other party thirty (30) days prior written notice (subject to an early cancellation fee payable by Customer as provided below),

ii. by Multacom in the event of nonpayment by Customer,

iii. by Multacom, at any time, without notice, if, in Multacom's sole and absolute discretion and/or judgment, Customer is in violation of any term or condition of the this Agreement and related agreements, AUP, or Customer's use of the Services disrupts or, in Multacom's sole and absolute discretion and/or judgment, could disrupt, Multacom's business operations and/or

c. If you cancel this Agreement prior to the end of the Initial Term or any Term thereafter,

i. you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation,

ii. Multacom shall refund to you all pre-paid fees for basic hosting services (shared, dedicated and/or managed) for the full months remaining after effectiveness of cancellation (i.e., no partial month fees shall be refunded), less any setup fees and any discount applied for prepayment,

iii. you shall be obligated to pay 100% of all charges for all Services for each month remaining in the Term (other than basic hosting fees as provided in (ii) above) and (iii) you shall pay an early cancellation fee of $50. Any cancellation request shall be effective thirty (30) days after receipt by Multacom, unless a later date is specified in such request.

d. Multacom Corporation may terminate this Agreement

i. if the Services are prohibited by applicable law, or become impractical or unfeasible for any technical, legal or regulatory reason, by giving Customer as much prior notice as reasonably practicable or

ii. immediately by giving written notice to Customer, if Multacom determines in good faith that Customer's use of the Customer Web site or the Customer Content violates any term or condition. If Multacom cancels this Agreement prior to the end of the Term for your breach of this Agreement and related agreements, the Customer's use of the Services disrupts, Multacom shall not refund to you any fees paid in advance of such cancellation and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation; further, you shall be obligated to pay 100% of all charges for all Services for each month remaining in the Term and Multacom shall have the right to charge you an administrative fee of $50.00.

e. Upon termination of this Agreement for any cause or reason whatsoever, customer shall not have any further rights or obligations under this Agreement, except as expressly set forth herein. Termination of this Agreement and retention of pre-paid fees and charges shall be in addition to, and not be in lieu of, any other legal or equitable rights or remedies to which Multacom Corporation may be entitled.

f. Additional Resource Charges. You will be charged additional nonrefundable fees in the event that you used excessive resources including, without limitation, additional bandwidth, file transfer or disk space in excess of the amount included with your account. You agree to pay for any and all charges that may coincide with the usage of Multacom's services at the then current prices.

g. Late payment. If your payment is received late, you may be responsible for paying a late charge fee of $10 per month for shared hosting and $25 for dedicated server or colocation services. Services and your account may remain suspended until payment is received by Multacom. If your account is left unpaid for 30 days for shared hosting and 15 days for dedicated servers, your account and your files and data will be deleted. A termination under this condition, or any other, will not relieve you from paying any past due fees plus interest that have accrued prior to the termination. In the event of collection enforcement, you will be liable for any costs, including, without limitation, attorneys' fees, court costs, and collection agency fees.

h. No warranty. Multacom  makes no warranties or representations of any kind for the services being offered. The service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of title, noninfringement, or implied warranties of merchantability or fitness for a particular purpose. No advice or information given by Multacom Corporation or its agents or employees shall create a warranty. Multacom provides no warranty that the service will be uninterrupted or error free or that any information, software or other material accessible on the service is free from viruses or other harmful components. Under no circumstances shall Multacom be liable for any direct, indirect, special, punitive, or consequential damages that result in any way from your use of or inability to use the service, or for third parties use of the service to access your account, or to access the Internet or any part thereof, or your or any third parties reliance on or use of information, services, or merchandise provided on or through the service, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, or any failure of performance. If you are dissatisfied with Multacom service or any of its terms, conditions, rules, policies, guidelines, or practices, your sole and exclusive remedy is to discontinue using the service and terminating your account.

You understand that by placing information on Multacom's servers that such information becomes available to all Internet users and that Multacom has no way of limiting or restricting access to such information or protecting such information from copyright infringement. You assume total responsibility and risk for your use of Multacom's servers and the Internet. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, advice, services and other information, and the quality and merchantability of all merchandise provided through Multacom or on the Internet generally.

i. Backup of data. Your use of the service is at your sole risk. Multacom is not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Multacom's servers.

j. Representation. You represent to Multacom that you are (1) at least eighteen 18 years of age; (2) you possess the legal right and ability to enter this agreement; (3) you will use the account/service only for lawful purposes and remain in accordance with this Agreement and all policies and guidelines of Multacom Corporation; (4) you will be financially responsible for your account; (5) you have acquired, or will acquire all necessary arrangements for hypertext links to a third party Web sites or other content; (6) you have verified or will verify the accuracy of materials distributed or made available through use of the account, including, without limitation, your content, claims, warranties, guarantees, nature of business, and address where business is conducted, and (7) your content does not infringe or violate any right of any third party (including intellectual property rights) or violate any applicable law, regulation or ordinance.

k. ACKNOWLEDGEMENT. By placing and continuing to maintain or place information on Multacom servers you are stating and acknowledging that you have read the aforementioned terms and conditions and that you understand such terms and conditions and agree to be bound by them.

l. SEVERABILITY. If any provision of this agreement is determined to be invalid or unenforceable, all other provisions shall remain in full force and effect and said provision shall be reformed only to the extent necessary to make it enforceable.

m. APPLICABLE LAW and JURISDICTION. This agreement shall be governed by the applicable laws of the State of California, USA ("California") and the United States of America. Customer agrees that all services provided by Multacom shall be deemed to have been requested and provided in Los Angeles County, California. Customer further agrees that the Court of Los Angeles, California, shall have personal jurisdiction over Customer and exclusive subject matter jurisdiction over any and all controversies or claims arising from or relating to this agreement or the services provided by Multacom Corporation. Customer agrees to accept service of process related to this agreement by ordinary mail, postage prepaid, to the most recent address provided by Customer.

n. Customers using Multacom Corporation's Domain Registration Services must  also agree to terms and conditions set forth in Domain Name Registration Agreement and Uniform Domain Name Dispute resolution Policy which are posted at http://multacom.com/legal.html.

o. Colocation equipment, In addition to MULTACOM.s standard nonpayment procedure, release of any colocated (colocation clients hardware) requires billing approval with client paying any and all balances outstanding. Under no circumstance shall any significant piece of equipment be removed without 2 day advance notice and payment in full for services rendered and client obligations under contract signed between the client and MULTACOM are fully fulfilled. This does not include replacing a piece of equipment with a similar piece of equipment. Should client fail to make payment and/or fulfill its obligations within 15 days MULTACOM may remove client.s hardware from racks/cabinets and place them in storage. Additional storage and retrieval from storage fees will be added in case of such event. Should billing balances not be settled after 30 days, MULTACOM reserves the right to resell, take ownership of the colocated equipment and/or discard coloated equipment. Client agrees to forfeit any claim on such equipment after above mentioned 30 day period. 

p. Client understands and agrees that the Client is responsible for monitoring
the bandwidth utilized by servers in his account and that in case of excess
utilization will be liable to pay any and all fees associated with the overage
according to prices set forth by MULTACOM Corporation and posted on the
MULTACOM.COM/bandwidth/ website unless conflicting price for over utilization
is part of a written agreement or part of a written contract between MULTACOM
Corporation and the Client.

q. Client agrees that contacts added to Clients account will be
representatives of the Client and are authorized by the Client to add and/or
remove services and request actions be taken by MULTACOM Support Staff. Client
is liable for requests made by the representatives regardless of their
employment status and/or relationship with the Client.  
The Client is solely responsible for maintaining accuracy of point of contact
and authorized individuals on the account.

r. If paying by Credit Card, the Client hereby authorize MULTACOM Corporation
to charge the VISA / MasterCard / Discover / AMEX credit card account(s) for
charges from MULTACOM Corporation including prepayment of monthly minimums
that may accrue from month to month or any past due balances in order to bring
the account to a current status. This authorization type is valid until
revoked in writing.

s. The Client understands and agrees that the Client is responsible for paying
all collection, legal, and attorney costs associated with enforcing this contract.

I have read and agreed to the Multacom Corporations TOS and AUP above

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